Contact information
European Union Customer Policy
This policy applies to customers residing in the European Union (EU) who purchase products from Satisfy Your Sense Candle Co.
1. Right to Withdraw (14-Day Return Policy)
In accordance with EU consumer protection laws, EU customers have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason.
To exercise this right, please contact us via email at Satisfyyoursensecandleco@gmail.com within 14 days of receiving your items. You must return the product in unused, original condition.
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
We will issue a refund within 14 days of receiving the returned product, using the same method of payment.
Note:
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This right does not apply to used candles or items that are customized or made-to-order.
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We do not refund original shipping costs unless the product was damaged or incorrect.
2. Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery by emailing[Satisfyyoursensecandleco@gmail.com] with photos. We will offer a replacement or refund at no extra cost to you.
3. Data Privacy (GDPR Compliance)
We comply with the General Data Protection Regulation (GDPR). Your personal information is used only to process your order, communicate with you, and comply with legal obligations.
For full details on how your data is collected and used, please review our Privacy Policy.
4. Shipping to the EU
We currently ship to select countries within the EU. Shipping fees, delivery times, and duties may vary based on destination. Any customs duties or VAT are the responsibility of the customer.
5. Contact Information
If you have questions about your order or this policy, please contact us via email at Satisfyyoursensecandleco@gmail.com or Contact Customer Service at (561)593-0245 8am-6pm EST