Refund policy
Return & Refund Policy
Effective Date: February 15, 2026
30-Day Returns
You have 30 days from delivery to return eligible items. Contact us first at Satisfyoursensecandleco@gmail.com or (754) 235-2155 to receive return authorization.
What Can Be Returned
Eligible:
- Unopened candles, wax melts, and sprays in original packaging
- Damaged or defective items (contact us within 7 days with photos)
- Wrong items shipped
Not Eligible:
- Opened or used products (health and safety reasons)
- Digital products
- Custom or personalized orders
- Sale items (unless defective)
- Gift sets with broken seals
Return Process
Contact us first - Email Satisfyoursensecandleco@gmail.com with your order number and reason for return
Get authorization - We'll respond within 2 business days with return instructions
Ship your return - Pack securely and ship within 7 days of authorization
Receive refund - Processed within 5-7 business days after we receive and inspect your return
Shipping Costs
You pay return shipping if you changed your mind or ordered the wrong item.
We pay return shipping if the item is damaged, defective, or we made an error
Refunds
Refunds issued to original payment method within 5-7 business days after approval
Product cost refunded; original shipping non-refundable (unless our error)
Allow 5-10 additional days for refund to appear in your account
Exchanges
We're happy to exchange items for different scents or sizes, subject to availability. Follow the return process above and let us know what you'd like instead.
Damaged Items
If your item arrives damaged:
- Take photos of the damage and packaging
- Contact us within 7 days at: Satisfyoursensecandleco@gmail.com
- We'll replace it or issue a full refund including shipping.
Lost Packages
We're not responsible for packages marked "delivered" by the carrier. Check with neighbors, verify your address, and contact the shipping carrier. We'll help where we can.
Cancellations
Contact us immediately if you need to cancel. We can only cancel orders that haven't begun production or shipped.
Contact Us
Email: Satisfyoursensecandleco@gmail.com
Phone/Text: (754) 235-2155
Instagram: @Satisfy.Candles
Hours: Mon-Fri 9AM-6PM EST, Sat 10AM-4PM EST
We respond within 24 hours.
Our Commitment
Your satisfaction matters to us. If something isn't right, reach out. We're here to make it right. 💜
We reserve the right to modify this policy at any time. By purchasing from Satisfy Your Sense Candle Co., you agree to this return policy.
Last Updated: February 15, 2026